We have hopefully been able to solve the underlying issue that was causing intermittent and often big outages for the past 48 hours. The issue was caused by a failing SSD which hosted our database. I am happy and relieved to notify that everything seems to be running normally now and we don’t expect any more downtime.
I’d also like to take a moment to thank our users for their patience and love for our service. We can understand that downtime like this cause a lot of frustration and anger among users which is justified. We also look forward to making certain the long-term technological and managerial changes in our architecture to minimize outages like these in the future.